FAQs
          
    Please Contact Us or Call Us at 1-514-9795962

                             for questions you do not find answers here.



ABOUT ORDERING                                                                        ABOUT DIGITAL TEXTILE PRINTING

                              CHECK OUT NEW
                                

   How do I order?
We try our best to make your shopping experience convenient and user friendly. Just click at ONLINE SHOPPING on the left navigation bar;  find out categories or products you like to order.
You can also order by mail, telephone or fax as follows :
L.Y.M.A. Products Inc.
1400 PINE Ave., Suite 1604
Montreal, Quebec CANADA
H3G 1B1
Tel: 514-979-5962
Fax: 514-288-5962

What type of payment do you accept?
Silkmelody will accept on line payment through the SSL server using:
• Credit card (Visa, Mastercard)
• American Express
You can also send a money order or certified cheque .

What company do you use to process my credit card? Is it safe?
We use the Paypal credit card processor to process your payment transactions. Paypal is one of the biggest and safest online transaction companies in Canada and worldwide. All information is encrypted and sent to Paypal using SSL technology, which ensures that no one can interrupt your personal and credit card information. 


 What company name will display on my credit card statement?
It will show up SILK MELODY on your credit card statement.


 How long does it take to receive my order package?
You will receive your package within 3-10 days if you are a resident of Canada or the USA.
The time of delivery will depend on the shipping company and shipping method for international orders. 

 
 Do I have to pay for Taxes and Customs duties?
Yes, customers are responsible to pay the Taxes and Custom Duties in their own countries or regions based on relative Taxes and Custom Duties policies. 

What will happen to my order if I see “Out Off Stock” showing up in the Inventory status inside the product purchasing page?
The quantities ordered by customers vary from one to another. Due to the huge demand, the products at Silkmelody and supplier warehouse cannot stay for a long time.  We keep posting them because we are giving a chance to customers who miss these products.  
We will try our best to meet your demands for items that are in “Out Off Stock”.  No matter how many quantities you are ordering, we will deliver to you as soon as we can.

What is the limitation for wholesale or Custom Design?
The quantity and price for wholesale varies with different types of products, as well as their specifications in the case of Custom Design. If you have any request regarding the wholesale or Custom Design, please  fill the Form in the Contact Us, or call at 514-979-5962. We’ll get the relative information back to you within 48 hours. 


What Are Digital Textile Printing Applications?
Digital textile printing is widely used in garment (cloth, scarves, fashion show, etc.), home textile décor (curtain, table cloth, bath, etc.), outdoor products(umbrellas, bags, tent, beachchair, etc), and more.
However, its advantages can be seen more obviously in producing products with multiple patterns, small order, or high definition images.
 
What Kind of Inks Do You Use?
Digital Printing System supplies a variety of dye based inks that include disperse, pigment, acid, and reactive, for most fabric applications including but not limited to: cotton, nylon (flags and banners), Lycra, Spandex, polyester (flags and banners), silk, rayon, and blends.
1) Reactive ink, which mainly is used to nature fabric such as silk, cotton, flax, and wool, or their mixtures
2) Acid ink, which is mainly used to nylon. Also it can be used to silk or wool, which causes the color brighter than using Reactive ink but the some parameters of fastness of the color will be lower, such as wet rub solidness (3 degree instead of 4 degree like 1)
3) Disperse ink, which mainly is used to polyester.
4) Pigment ink, which is mainly used to mixtures of 50% polyester and 50% nature fabric. Or it can be used to spry printing on dyed fabrics, including silk, cotton, flax, polyester, and etc.

What is Sample Set Up Fee
This is a design charge during the sample printing process when you ask for specific image colors to be achieved. Due to a common fact about colors -- what you see on the computer screen is quite different from what is print out by digital textile printers. Therefore, to achieve ideal image colors, a manual adjustment using software application is need. 

 What Are Digital Textile Printing Advantages?
 - Due to introducing advanced technologies and a totally different process to work on the digital printing; one of the biggest advantages is less minimum order requirement needed as compared with the traditional order, which meets the demand for the individual fashion and unique design concept or any customized requirement. 
- Digital printing shortens production cycle of 10 days less than traditional printing, if it is customized design and small number orders.
- No industry pollutions due to using ink instead of chemical materials and water spill in manufacturing of the traditional printing. Therefore it is echo friendly.
- It can achieve image copy of high definition from original designs to textiles with a high quality and vivid colors.

How Are Color Fastness, Handle / Softness?
Digital printed cloth or scarf behaves in the same way as tradition printed ones, the same color fastness and handle as known from traditional printing.

Can Printed Fabric Be Washable?
Yes the same color fastness as known from traditional printing. However, with respect to specific products that you have purchased, please follow caring instructions provided by the product producers.

Will Prints on Fabric Achieve the Exact Same Look as Original Designs?
Due to certain unresolved technical and/or material issues, designs’ colors printed on fabric will not exactly look like those viewed on paper; and especially not those viewed exclusively on a computer screen. Textile weaves and nap may dramatically or likely modify the final printed products. 

How to Prepare Electronic Files for Digital Textile Printing
1) Make your electronic files from original designs (artworks, photo graphics, family photos, pictures on magazines, etc.) by professional high definition devices, such as a professional box camera and scanner.
2) Generate final electronic files on computer using image editors, such as Photoshop, stored in CMYK Tiff format, at least 300dpi, and 1:1 proportion.
3) Ideally, print images out on paper in desired colors you want comparing to original designs, which can be used as color references submitted together with corresponding electronic files.

What Is Minimum Order Quantity?
To encourage a wide application of digital textile printing, we strive hard to make you shop convenience. Therefore, there is no minimum quantity needed in your orders for fabrics available in our warehouse, such as silk satin, silk chiffon, 100% cotton, etc. To check out the fabric availability, please CONTACT US now.


    Please Contact Us or Call Us at 1-514-979-5962
                             for questions you do not find answers here.